General conditions of sale

Applicable to direct paid digital services sold by the publisher on Ukhti

Last updated: April 4, 2026

1. PURPOSE AND SCOPE

These Terms of Sale govern the sale of paid digital services offered directly by the publisher of the Ukhti platform (the Seller) to users who purchase them through the Platform.

They apply only where the checkout or offer page makes clear that the paid service is offered by the Seller itself. They do not govern:

• user-to-user marketplace transactions, for which the Seller acts only as a technical intermediary and not as the seller of the listed goods or services;
• voluntary donations or patronage flows, which are not sales of a paid digital service unless expressly stated otherwise; or
• free features of the Platform.

These Terms of Sale supplement the Terms of Use, the Privacy Policy, the Cookie Policy, and the Legal Notice. If there is a conflict, these Terms of Sale govern the direct paid sale of the Seller's digital services.

2. IDENTITY OF THE SELLER

The Seller is:

Business name: Louala
Trading name: Ihsan Labs
French business identifier (SIREN): 800 525 362
Activity start date communicated by the Seller: March 10, 2026
Business address: 36 Rue de la Commanderie, 54000 Nancy, France

General contact: General contact
Legal contact: Legal contact

For these Terms of Sale, the terms Seller, we, us, and our refer to Louala, trading as Ihsan Labs.

3. PAID SERVICES COVERED

As of the date of this version, the direct paid digital offers currently sold by the Seller on the Platform are monthly recurring subscription statuses for the Ukhti platform.

The exact content of each plan, including included features, restrictions, and presentation, is the content shown on the relevant offer and checkout pages at the time of order.

If the Seller later offers any other paid digital service directly on the Platform, these Terms of Sale will also apply unless more specific terms are published for that offer.

4. ELIGIBILITY AND ACCOUNT REQUIREMENT

To purchase a paid service on Ukhti, you must:

• have a valid Ukhti account and remain able to access it;
• have legal capacity to enter into a binding contract, or have the legally required authorization where applicable;
• provide accurate and up-to-date information necessary for the order and the account; and
• comply with the Platform's contractual rules, including the Terms of Use.

Paid services are linked to the account used for the purchase and may not be transferred, sublicensed, or resold without our prior written authorization.

5. PRICES, TAXES, AND PAYMENT

5.1 Currency and tax display

Prices for the Seller's direct paid digital services are displayed in euros (EUR).

Any tax legally due on the sale will be handled and displayed in accordance with applicable law and the information shown at checkout and, where issued, on the electronic billing record or invoice.

5.2 Price changes

We may change prices for future purchases or future renewal periods. Any price change will apply only prospectively. Existing subscribers must be informed before a new recurring price takes effect for a later renewal, and may cancel before the new price applies.

5.3 Payment processor

Checkout for paid subscriptions is currently routed through a Mollie-hosted payment flow. The payment methods actually available are the methods presented to you by the payment processor at the time of checkout.

We do not store full bank-card data on our own systems. Payment data is processed in the payment environment of the relevant payment provider under its own security controls and contractual documentation.

5.4 Payment due date

For subscription purchases, payment is due when the order is placed and, for renewals, on each recurring billing date unless the subscription has been validly cancelled before renewal.

5.5 Payment incident

If the initial payment fails, the order is not completed. If a later recurring payment fails, the related subscription may be suspended, not renewed, or terminated after any payment-processor handling and any applicable grace handling offered by the Platform.

6. ORDER PROCESS AND CONTRACT FORMATION

The order process for the Seller's paid digital services generally includes:

1. selection of one or more eligible paid plans;
2. display of the order summary, including price and billing rhythm;
3. acknowledgement of the applicable contractual documents before checkout;
4. redirection to the hosted payment environment; and
5. payment confirmation and subsequent activation or scheduling of activation.

The contract is formed when the order is validly placed and the payment required for that order is accepted or otherwise confirmed. Before you validate the order, the Platform must clearly indicate that the order entails an obligation to pay.

A confirmation of the contract is then provided on a durable medium, typically by email, and may also be reflected in your account area or payment history.

7. SUPPLY OF THE SERVICE

7.1 Nature of supply

The Seller's current direct paid offers are digital services supplied through your Ukhti account. No physical product is shipped under these Terms of Sale.

7.2 Start of access

Access to the purchased plan normally begins after the payment has been confirmed and the corresponding status has been activated on the account. Activation can be immediate or can occur shortly after payment confirmation where a technical or administrative synchronization step is required.

7.3 Technical prerequisites

Use of the paid service requires a compatible device, Internet access, and an operational Ukhti account. You remain responsible for your own equipment, connectivity, and local software environment.

8. DURATION, RENEWAL, AND CANCELLATION

8.1 Subscription duration

Unless a specific offer page states otherwise, the subscriptions covered by these Terms are monthly recurring subscriptions.

8.2 Renewal

Each subscription renews automatically for successive monthly periods until cancelled.

8.3 Cancellation by the customer

You may request cancellation of a recurring subscription from the account settings or by written request to General contact or Legal contact.

Ordinary cancellation stops future renewal. It does not retroactively cancel the period already purchased and does not affect any right of withdrawal or mandatory statutory remedy that may separately apply.

8.4 Cancellation by the Seller

We may suspend, refuse, or terminate a paid service where justified by non-payment, fraud, misuse of the payment flow, material breach of the contractual documents, unlawful activity, or a legal or technical impossibility to continue supplying the service.

Where required by applicable law, any refund or partial refund will be handled in accordance with the mandatory rules that apply to the situation.

9. RIGHT OF WITHDRAWAL FOR CONSUMERS

9.1 Principle

If you are a consumer acting for personal purposes, you generally have a 14-day right of withdrawal from the conclusion of a distance contract for the Seller's paid digital services.

9.2 How to exercise the right

You may exercise the right of withdrawal by any clear statement before expiry of the 14-day period, including by email or post.

Email: Legal contact or General contact
Postal address: Louala / Ihsan Labs, 36 Rue de la Commanderie, 54000 Nancy, France

You may use the model form set out in the annex below, but you are not required to do so.

9.3 Consequences of withdrawal

If withdrawal is validly exercised, we will reimburse the amounts due under the law without undue delay and, in principle, no later than 14 days from the date on which we are informed of your decision to withdraw. Reimbursement will be made using the same means of payment, unless another lawful method is expressly agreed.

9.4 Services begun before the end of the withdrawal period

Where the law permits and where we have collected your express request to begin supplying the service before the withdrawal period ends, you may owe a proportionate amount for the service already provided up to the time of withdrawal.

If the legal conditions for losing the right of withdrawal are met for a specific digital-content offer, that loss will apply only where the necessary prior information, express consent, and required confirmations have been properly collected and provided.

9.5 Limitation

The right of withdrawal applies only where mandatory consumer law grants it. It does not apply to purely voluntary donations or to transactions concluded directly between users in the marketplace.

10. LEGAL CONFORMITY OF DIGITAL SERVICES

If you are a consumer, you benefit from the mandatory legal guarantee of conformity applicable under French law to digital content and digital services.

In particular:

• the Seller must supply the paid digital service in conformity with the contract and with the objective legal criteria that apply;
• for a one-time supply, the Seller is liable for defects of conformity appearing within the legally applicable period;
• for a continuous digital service, the Seller is liable for defects of conformity arising during the period in which the service is supplied under the contract; and
• where legally required, the Seller must provide updates necessary to keep the digital service in conformity.

Where a conformity issue exists, you may request that the service be brought into conformity or, where the statutory conditions are met, obtain a price reduction, termination, or another remedy provided by law.

Nothing in these Terms of Sale limits any mandatory statutory rights you may have under consumer law or any non-excludable remedy available under applicable law.

11. CUSTOMER OBLIGATIONS

You agree to:

• use the paid service only through your own account and for its intended purpose;
• keep your login credentials secure;
• provide truthful information relevant to billing and account management;
• avoid fraud, payment abuse, unlawful use, or circumvention of technical restrictions; and
• comply with the Platform's Terms of Use and other applicable rules.

Any breach may lead to suspension or termination of the service, without prejudice to any mandatory rights that cannot be excluded.

12. MARKETPLACE DISCLAIMER

The Platform contains a marketplace area that allows users to publish listings and contact one another. Unless a specific listing or checkout expressly states that the Seller itself is the contracting seller, the Seller:

• is not the seller of the marketplace goods or services;
• does not conclude the sales contract between buyer and marketplace seller;
• does not set the marketplace seller's price, delivery, or after-sales terms; and
• does not process payment for ordinary user-to-user marketplace transactions reflected in the current Platform flow.

Those user-to-user transactions remain solely the responsibility of the users involved.

13. LIABILITY

We use reasonable efforts to keep the paid services accessible, secure, and functional. However, the Platform and its paid services may be affected by maintenance, updates, bugs, security events, Internet failures, hosting incidents, third-party outages, payment-provider incidents, or force majeure.

To the fullest extent permitted by law, and without limiting rights that cannot legally be excluded, the Seller is not liable for indirect or consequential loss, loss of opportunity, loss of revenue, or loss caused by your own equipment, connectivity, misuse, or breach of the contractual documents.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including in relation to mandatory consumer rights, gross negligence where relevant, or personal-data obligations.

14. PERSONAL DATA

Personal data processed in connection with a paid order is governed by the Privacy Policy.

Payment-related data required for checkout may be processed by third-party payment providers acting under their own legal documentation. The Seller processes only the data necessary to manage the contractual relationship, payment tracking, customer support, security, and legal compliance.

15. INTELLECTUAL PROPERTY

Paid subscription status does not transfer any ownership right in the Platform, its software, branding, databases, or protected content. You receive only a limited right to use the paid features during the valid term of the service, subject to the Platform's contractual rules.

16. COMPLAINTS, MEDIATION, AND DISPUTES

16.1 Prior complaint

Before starting mediation or court proceedings, you should first send a written complaint to the Seller at General contact or Legal contact, with enough information to identify the order and the issue raised.

16.2 Consumer mediation in France

If you are a consumer and your written complaint has not been resolved, you may be entitled to refer the dispute free of charge to the consumer mediator designated by the Seller under the French Consumer Code, after the prior complaint stage and within the legally applicable time limit.

Because a consumer mediator must be actually designated by the professional and cannot be invented in these Terms, the current mediator reference should be requested from the Seller at Legal contact if it is not yet displayed in the Platform's legal information.

16.3 End of the EU ODR platform

The former EU Online Dispute Resolution platform was discontinued and Regulation (EU) No 524/2013 was repealed with effect from July 20, 2025. For that reason, these Terms do not provide an ODR-platform link.

16.4 Courts

If no amicable solution is reached, disputes may be brought before the courts having jurisdiction under the applicable rules. Consumers keep the benefit of any mandatory jurisdiction protections granted by law.

17. APPLICABLE LAW

These Terms of Sale are governed by French law.

This choice of law does not deprive a consumer of the protection of mandatory provisions of the law of her habitual residence where those provisions apply and cannot be contractually excluded.

18. CHANGES TO THESE TERMS

We may update these Terms of Sale to reflect legal, technical, commercial, or product changes. The version applicable to a purchase is the version in force at the time that purchase is made, except where a later change must apply by mandatory law or validly applies to a future renewal after proper prior notice.

19. CONTACT

For questions relating to paid services, withdrawal, or a complaint, you may contact:

Louala / Ihsan Labs
36 Rue de la Commanderie
54000 Nancy
France

General: General contact
Legal: Legal contact

ANNEX - MODEL WITHDRAWAL FORM

To:
Louala / Ihsan Labs
36 Rue de la Commanderie
54000 Nancy
France
Email: Legal contact

I hereby give notice that I withdraw from my contract for the purchase of the following service:

- Service purchased:
- Order or payment reference:
- Date of order:
- Name of customer:
- Address of customer:
- Email used for the account:

Date:

Signature (only if sent on paper):

This document applies to the Seller's direct paid digital services as made available on the Platform on the update date stated above.